Submit a warranty claim

Before you submit a warranty claim

Every brand new engine we supply carries a 12 month unlimited mileage warranty from the date of invoice. If something is not right, stop using the vehicle straight away. Continuing to drive an engine with a knock, a warning light, low oil pressure or overheating turns a repairable fault into terminal damage and will normally end the claim before it starts.

Do not dismantle anything yet

Claims must be authorised in writing before any strip-down or repair work begins. An engine that has already been opened cannot be inspected in the state it failed, so we lose the evidence needed to establish whether the fault is a manufacturing defect or fitting related. Any labour or parts bought before authorisation are at your own cost.

What to have ready

Have your Global Engines invoice number, the vehicle registration, the current mileage, the date the engine was fitted and the name of the garage that fitted it. Add the oil grade and filter used at first fill, details of which ancillaries were cleaned or replaced — turbo, oil cooler, intercooler, injectors, EGR — and any fault codes read from the vehicle. Photographs and a short description of the noise or symptom, when it started and under what conditions all speed the review up considerably.

What happens next

Your claim is logged the moment you submit the form. Our warranty team reviews the detail, may ask for further photographs or diagnostic readings, and confirms the outcome and next steps in writing. Where a claim is upheld we replace the engine or supply the parts required to correct the fault. Claims are handled Monday to Friday, 8:30 to 17:30, and most are assessed within one working day.

Describe the fault clearly

A useful fault description explains what the driver noticed, when it first happened and whether the engine was cold, warm, idling or under load. Include dashboard warnings, diagnostic codes, unusual sounds, smoke colour, fluid loss and any recent work carried out on the vehicle. Avoid guessing which component has failed. The symptoms and test results are more valuable to the warranty team than an unconfirmed diagnosis, and they help us decide which checks should be completed next.

Evidence your garage may be asked for

Depending on the reported problem, we may request photographs, a diagnostic scan, oil-pressure readings, compression results or a short video that records the symptom. We may also ask the fitting garage to confirm which oil, filter, timing components and ancillaries were used. These requests do not mean that a claim has been rejected; they give us the evidence needed to distinguish an internal engine fault from a fuel, cooling, turbocharger, electrical or installation issue.

Keep the vehicle and parts available

Leave the engine installed and keep any removed filters, fluids or related components until our team confirms that they are no longer needed. If an inspection is required, we will explain what access is necessary and where it should take place. Do not return the engine, arrange transport or dispose of parts without written agreement. This protects the evidence, avoids unnecessary costs and allows the claim to follow a clear documented process from first report to resolution.

Decisions and authorised work

We confirm claim decisions and any authorised repair, inspection or replacement in writing. Only work specifically approved by the warranty team should proceed. Keep copies of every message and send requested information in one reply where possible so the claim record remains complete. If new symptoms appear while the review is open, update us before further testing. Our aim is to establish the cause fairly and provide the appropriate remedy under the warranty terms.

If the vehicle is needed for work

Tell us if the vehicle is a taxi, courier van, fleet vehicle or other working vehicle, but do not continue driving it to avoid downtime. Recovery, replacement vehicles, lost earnings and other consequential costs are not covered by the engine warranty. Keeping the vehicle stationary and providing complete evidence at the first opportunity gives the technical review the best chance of moving quickly without repeated requests for information.